Cisco (NASDAQ: CSCO) -- Nationwide Building Society has
today announced plans to introduce a new mortgage service, delivered remotely,
from over 60 branches throughout the UK by the end of Spring 2014 (see list below).
The innovative Cisco Remote Expert solution is a cutting edge technology which
enables customers to "meet" with a mortgage consultant through a high
definition video link. These consultants are able to offer the same
beginning-to-end and fully-compliant mortgage service as an in-branch
consultant.
Built on Cisco TelePresence and collaboration technology,
the service allows full beginning to end mortgage appointments, with customers
on one end of the video link and a skilled mortgage consultant on the other,
based in Nationwide's Contact Centre in Northampton. The high definition video
link and shared screen system allow for an interactive display, while the
attached printer provides the paperwork necessary to complete a
beginning-to-end and fully-compliant mortgage application. Read more.
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